Face to Face Banking, Wherever You Are
Video Banking connects you with a real Waypoint representative for the things you’d normally handle in a branch, from your phone, tablet, or computer.
What Video Banking Does
Video Banking is a free, live video call with a Waypoint representative. You can check a balance, complete a loan application, move money between accounts, and get the same personal service you’d get in a branch, without driving to one.
Free to Use
Waypoint doesn't charge a fee for Video Banking. All you need is a device with a camera and a microphone.
$2,500 Daily Transfer Limit
Internal account transfers made during a video session are limited to $2,500 per day.
Sessions Are Recorded
Every video session is recorded for accuracy and training, the same as a call to our call center.
Dress and Location Matter
Come to your session as you would to a branch, and never join from the driver's seat or while operating machinery.
Before You Schedule
Have your device, a stable connection, and a few minutes free. A representative verifies your identity the same as on any other channel before pulling up your account.
- A camera and microphone on your phone, tablet, or computer
- A quiet, private space to discuss your account
- Your Waypoint account information for identity verification
Frequently Asked Questions
Yes. There’s no charge to schedule or use a Video Banking session. Standard data charges from your mobile or internet provider may still apply.
Video Banking can be started from chat, and covers anything we can complete over the phone. Transfers are limited to $2,500. A wire needs an existing agreement on file with a wet signature. Additional accounts can be opened if your identification information is current.
Your session is one to one with a Waypoint representative and is recorded for accuracy and training, similar to a recorded phone call. We don’t share the recording outside Waypoint.
Ready to Talk Face to Face?
No branch trip required.
Schedule a Video Banking session at a time that works for you, or call us at 860-886-0576 if you’d rather talk it through first.
Important Disclosures
Call or text 860-886-0576.