Your Financial Answers, Just a Text Away
Text a simple keyword to 860-886-0576 anytime and get an instant answer, no login required.
How Text Banking Works
Text Banking answers common questions by SMS, any time of day. Send a keyword like HOURS or RATES to 860-886-0576 for an instant automated reply, or text us during business hours and a Waypoint team member will help directly.
Instant Keyword Replies, Anytime
Text ATM, APPOINTMENT, AUTO LOAN, CHECKING, CREDIT CARD, HOME LOAN, HOURS, LOANS, LOCATIONS, LOST CARD, MEMBER, MOBILE APP, ONLINE BANKING, PAY, RATES, REVIEW, ROUTING NUMBER, SAVINGS, or SHARED BRANCHING to 860-886-0576 for an automatic answer, 24 hours a day.
A Real Person During Business Hours
Have a specific question? Text or chat with us during business hours and a Waypoint team member will respond directly.
Message and Data Rates May Apply
Standard text and data charges from your mobile carrier apply. Reply STOP at any time to cancel.
Balances Are Not Available by Text
Account balance and transaction details cannot be provided by text. Call 860-886-0576 or use chat to get those.
Getting Started
There’s nothing to enroll in. Save 860-886-0576 in your phone and text a keyword whenever you have a question.
- A mobile phone that can send and receive text messages
- Your Waypoint account information handy, if you’re asking about your own accounts
- Willingness to verify your identity by phone or chat for balance or transaction details
Frequently Asked Questions
No. Text Banking answers questions you send us. Waypoint doesn’t currently offer automatic account alerts by text; Video Banking or our chat feature is a good alternative if you want a fuller conversation about your account.
Text ATM for the nearest ATM, CHECKING or RATES for product information, HOURS or LOCATIONS for branch details, PAY for bill pay help, ROUTING for our routing number, or REVIEW to share feedback.
Waypoint doesn’t charge for Text Banking. Message and data rates from your mobile carrier may apply, and you can reply STOP at any time to cancel.
Save the Number, Text Anytime
860-886-0576
Whether it’s 2pm or 2am, a quick text gets you the answer, or gets you to a person who can help.
Important Disclosures
Message and data rates may apply. Reply STOP to cancel at any time.