Be smart. Stay safe.
Fraud Prevention
Fraud is common, and it is not a sign that you were careless. A few habits make you a much harder target, and knowing one rule about us closes off most of it.
What Waypoint Will Never Ask You For
We will never call, text, or email you to ask for your password, your PIN, your full card number, or a one-time verification code. We will never ask you to move money to keep it safe, and we will never ask you to install software so we can look at your device. Anyone who does any of that is not us.
What You Should Know
Verify Before You Act
Hang up and call back on a number you already had, never one from the message.
Urgency Is the Tell
Real institutions let you take your time. Pressure and deadlines are the giveaway.
Strong, Separate Passwords
Use a different password on every account, at least ten characters, mixed types.
Check Your Statements
Read every statement. If one does not arrive when it should, tell us.
Shred What You Bin
Receipts, statements, credit offers, and unused checks all carry usable information.
Public Wi-Fi Is Not Private
Avoid banking on open networks. Look for https before you enter anything.
How to Report Fraud to Waypoint
If you think you have been targeted, or you have already shared something, tell us immediately. You will not be judged and you will not be charged for asking.
- Call 860-886-0576 and say it is about suspected fraud, so we can route you quickly.
- Do not send account numbers or Social Security numbers by email, even to us.
Protecting Older Members From Exploitation
Waypoint holds AARP BankSafe trained recognition, with a 2027 application already filed. Our staff are trained to recognize the warning signs of elder financial exploitation, ask careful questions, and act.
Common Questions
Call us at 860-886-0576 straight away, before you do anything else. We can review your accounts, watch for activity, and take protective steps. Acting in the first hour matters more than being certain you were scammed.
We will never ask you to confirm credentials by email. If a message asks you to click through and log in, do not use the link. Type our address into your browser yourself, or call us on the number on the back of your card.
See What Is Circulating Right Now
Our alerts page covers the scams currently reaching members, what each one looks like, and the detail that gives it away.
Important Disclosures
Please do not send confidential information such as an account number or a Social Security number by email.
Your savings are federally insured to at least $250,000 by the National Credit Union Administration, a U.S. Government Agency, and backed by the full faith and credit of the United States Government.