Contact Waypoint Credit Union
Whether you are a curious mind or a member in need, we would love to hear from you. Pick your preferred channel and get in touch.
Ways to Reach Us
Call or Text Us
Call or text 860-886-0576, or toll free 800-724-0779. Monday to Thursday 9:00am to 4:30pm, Friday 9:00am to 5:00pm, Saturday 9:00am to 12:00pm.
Telephone Banking
Check balances and move money by phone, any time, at 888-254-7372.
Visit a Branch
Ten branches across Connecticut, four of them open Saturday mornings.
Text Us a Keyword
Text any keyword below to 860-886-0576 for a quick answer. Balances cannot be provided by text, so call us or start a chat for those.
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Mail, Payments and Routing
Mailing Address
Waypoint Credit Union, 202 Salem Turnpike, Norwich, CT 06360
Loan Payments
Waypoint Credit Union, 60 Colver Avenue, Groton, CT 06340
Routing Number
211178598
Send a Secure Message
The safest way to send account details is inside online banking, where the message is encrypted.
Sign in to online banking
Use the same credentials you use on the Waypoint mobile app.
Open the Messages tab
You will find it in the main navigation once you are signed in.
Choose New Message
A Waypoint representative replies during business hours.
Department Emails
Find Our Main Office
Prefer to talk in person?
Ten branches across Connecticut, four open Saturday.
Stop into any Waypoint branch during business hours and someone will help you face to face.
Important Disclosures
For your security, do not send confidential information such as account numbers or Social Security numbers by email or text message.
Your savings are federally insured to at least $250,000 by the National Credit Union Administration, a U.S. Government Agency, and backed by the full faith and credit of the United States Government.